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Privacy Policy

Privacy Policy hoki74 –
Your Data Is Fully Protected

At hoki74, your privacy is not just an obligation – it is a commitment. We protect every piece of personal information you share with us to the highest security standards so you can play with peace of mind.

Last Updated: 1 January 2026
256-bit
SSL Encryption
0
Data Sold to Third Parties
24/7
Security Monitoring
PDPA
Malaysia Act Compliance
Contents
1Introduction 2Data Collected 3Purpose of Data Use 4Data Sharing 5Data Security 6Cookies & Tracking 7Your Rights 8Data Storage 9Policy Changes 10Contact Us

Important Note: This Privacy Policy describes how hoki74 collects, uses, stores, and protects your personal data. By using the hoki74 platform, you agree to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of our platform.

1. Introduction & Our Privacy Commitment

Hoki74 is an online betting platform operating under a valid licence and in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We understand that your trust is the most valuable asset we hold, and that trust begins with how we handle your personal information.

This Privacy Policy applies to all services offered by hoki74, covering our official website, mobile app, Live Casino platform, deposit and withdrawal systems, and all communication channels between you and our team. We have written this policy in plain language so you know exactly what happens with your data – not confusing legal jargon.

hoki74's promise: We have never and will never sell, rent, or trade members' personal data to any third party for commercial purposes. Your data belongs to you alone.

2. Types of Personal Data Collected

Hoki74 collects your personal data through two primary methods – information you provide directly when registering or using our services, and information collected automatically through industry-standard tracking technologies.

Data Category Type of Information Status
Identity Full name, date of birth, identity card / passport number Required
Contact Email address, phone number, residential address Required
Financial Bank account details, e-wallet information, deposit and withdrawal transaction records Required
Technical IP address, device type, web browser, login session data Automatic
Behaviour Game history, betting patterns, game preferences Automatic
Communications Support chat records, emails and complaints submitted to us If Applicable

We only collect data that is strictly necessary for a specific purpose. We do not collect sensitive information such as biometric data or health information unless required by law for specific identity verification purposes.

3. Purpose of Personal Data Use

Every piece of information we collect is used for a clear and lawful purpose. hoki74 does not use your data for any purpose other than those stated below:

  • Account Management: Creating, verifying, and maintaining your member account securely.
  • Transaction Processing: Processing deposits, withdrawals, and all financial activity within your account.
  • Identity Verification (KYC): Verifying that you meet the minimum age requirement and platform eligibility criteria.
  • Fraud Prevention: Detecting and preventing any fraudulent activity, money laundering, or platform abuse.
  • Customer Support: Helping you resolve any account or service-related issues.
  • Service Improvement: Analysing usage patterns to enhance your gaming experience.
  • Marketing Communications: Sending promotional information and exclusive offers – only with your consent.
  • Legal Compliance: Fulfilling applicable legal and regulatory obligations.

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any promotional email we send, or by contacting our support team directly.

4. Data Sharing & Disclosure

Hoki74 does not share your personal data with third parties for commercial purposes. However, in certain limited circumstances, your data may be shared with the following parties solely for platform operational purposes:

  • Payment Providers: DuitNow, FPX, Touch 'n Go, GrabPay, Boost, and other payment service providers required to process your financial transactions.
  • Gaming Technology Providers: Gaming software providers that operate the Casino, Slots, and Sports Betting games on our platform.
  • Identity Verification Services: KYC and AML companies that assist us in verifying member identities in accordance with legal requirements.
  • Statutory Authorities: Law enforcement agencies or government authorities when required by court order or applicable law.
  • Auditors & Professional Advisors: Law firms, accountants, and auditors bound by strict confidentiality obligations.

All third-party partners of hoki74 are required to comply with data protection standards at least equivalent to our own. We ensure every data sharing arrangement is covered by a legally binding data processing agreement.

5. Data Security Measures

The security of your data is the absolute top priority at hoki74. We continuously invest in the latest security infrastructure to ensure your information is always protected against unauthorised access, loss, or misuse.

  • 256-bit SSL Encryption: All data transmitted between your browser and our servers is protected by bank-level encryption.
  • Encrypted Data Storage: Personal data stored in our database is encrypted using the latest AES-256 algorithm.
  • Two-Factor Authentication (2FA): An additional security layer is available for all member accounts and is strongly recommended.
  • 24/7 Monitoring: Our intrusion detection system operates around the clock to detect and block security threats in real time.
  • Employee Access Controls: Only authorised personnel with a legitimate job requirement may access member personal data.
  • Regular Security Audits: Penetration testing and security audits are conducted regularly by independent security experts.

While no system can guarantee 100% security, hoki74 takes all reasonable and proportionate steps to protect your data. In the event of a data breach, we will notify affected members within 72 hours as required by law.

6. Cookies and Tracking Technologies

Hoki74 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

  • Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
  • Performance Cookies: Helping us understand how you use the platform so we can improve it. Data is collected anonymously.
  • Functional Cookies: Remembering your preferences such as language, currency, and display settings for your convenience.
  • Analytics Cookies: Used to analyse website traffic and usage patterns for internal service improvement purposes.

You may manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect platform functionality. Please note that disabling essential cookies will prevent you from using the hoki74 platform fully.

7. Your Rights as a Data Subject

Under the Malaysian Personal Data Protection Act 2010, you have certain rights regarding your personal data held by hoki74. We respect and facilitate the exercise of all these rights:

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Right of Access

You have the right to request a copy of all personal data we hold about you. This request will be processed within 21 business days.

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Right to Rectification

If any of your personal data is inaccurate or outdated, you have the right to request an immediate correction through your account settings or by contacting customer support.

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Right to Erasure

You may request the deletion of your personal data, subject to any legal retention obligations we are required to comply with.

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Right to Object

You may object to the processing of your data for direct marketing purposes at any time, without condition or justification.

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Right to Portability

You have the right to receive your personal data in a machine-readable format for transfer to another service provider if required.

⏸️
Right to Restrict Processing

In certain circumstances, you may request that we restrict the processing of your data while awaiting the resolution of a dispute.

To exercise any of the rights above, please contact our Data Protection Officer by email: [email protected]. Your request will be acknowledged within 3 business days and resolved within the timeframe stipulated by applicable law.

8. Data Retention Period

Hoki74 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law.

  • Active Account Data: Retained for the duration your account is active and for 7 years after account closure to meet audit and compliance requirements.
  • Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's tax and AML compliance requirements.
  • Security Log Data: Retained for 12 months for security incident investigation purposes if required.
  • Support Communication Records: Retained for 3 years for reference and service improvement.
  • Marketing Data: Retained until you withdraw consent or request deletion.

Once the retention period expires, your data will be securely deleted or anonymised using certified data deletion procedures that ensure the information cannot be recovered.

9. Changes to This Privacy Policy

Hoki74 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. The "Last Updated" date at the top of this page will be revised whenever changes are made.

For significant changes that affect how we process your personal data, hoki74 will notify you via:

  • Email notifications sent to the address registered in your account.
  • A clear notice on the main page of our website.
  • An in-platform notification the next time you log in.

We encourage you to review this Privacy Policy periodically. Your continued use of the hoki74 platform after any changes are published will be considered acceptance of the updated terms.

10. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints about how hoki74 handles your personal data, our team is always ready to assist. We take every privacy inquiry seriously and are committed to providing a meaningful response in a timely manner.

You may contact the hoki74 Personal Data Protection Officer via our support email. All complaints will be thoroughly investigated and you will be informed of the outcome within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.

Why Your Privacy Safe with hoki74?

Hoki74 has built a robust privacy infrastructure not because it is required, but because we believe your trust is the foundation of our service.

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Bank-Grade Encryption

All data transmitted between your device and hoki74's servers is protected by 256-bit SSL encryption – the same standard used by Malaysia's leading banking institutions to secure financial transactions.

🛡️
Malaysia PDPA Compliance

Hoki74 operates in full compliance with Malaysia's Personal Data Protection Act 2010. We undergo regular compliance audits and continuously update our practices in line with the latest legal developments.

👤
Minimum Data, Maximum Protection

We only collect data that is strictly necessary to operate our services. This "data minimisation" principle means we do not gather irrelevant information, reducing the risk of data exposure.

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Transparent Data Usage

No hidden agenda. We clearly explain every purpose for data use in this Privacy Policy. You know exactly why we collect each type of information and who can access it.

⚡
Fast Response to Privacy Requests

Data access, correction, or deletion requests are processed promptly and efficiently. We respect your time and ensure every privacy request is handled within the timeframe required by law.

🌐
24/7 Continuous Security

The hoki74 cybersecurity team monitors our systems around the clock to detect threats and anomalies. Any security issue is acted upon in real time to protect the data of all members.

FAQ Privacy-Related

Answers to the most frequently asked questions by hoki74 members regarding privacy and personal data protection.

hoki74 does not sell or share your personal data with any third party for commercial purposes. Your data is only shared in limited situations necessary for platform operations – such as payment providers to process your transactions, or statutory authorities when required by law. All third parties involved are bound by strict confidentiality agreements.

You may request a copy of the personal data hoki74 holds by contacting our support team at [email protected]. Clearly state that you are making a "Data Subject Access Request" and include the required identity verification details. Your request will be processed within 21 business days and the data will be sent to you in a secure format.

Yes, you may request the deletion of your personal data. However, certain data may need to be retained for a specified period to fulfil legal obligations – for example, financial transaction records must be kept for 7 years under Malaysian law. Data not subject to retention obligations will be securely deleted within 30 days of your request being received.

When you close your hoki74 account, your personal data is not immediately deleted. Account and transaction records are retained for 7 years after account closure in accordance with Malaysia's audit and AML compliance requirements. Once the mandatory retention period expires, all your data will be permanently deleted or anonymised using certified data deletion procedures.

Yes, the hoki74 mobile app applies the same security standards as our web platform. All data communication between the app and our servers is protected by 256-bit SSL encryption. Our app also supports two-factor authentication and does not store sensitive information such as passwords on your device. We recommend downloading the app only from official sources to ensure you receive a genuine and secure version.
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Your Data Is Safe. Ready to Play?

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